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    FAQ

    To know the answer, simply click on the question.

    All the glasses are 100% original, YES/NO?

    Yes, the glasses of optical online are 100% original with no doubt. They are shipped in their original case(with respect to their brand), box, sensitive cleaning cloth & accessories(if any).

    The glasses comes with guarantee, YES/NO?

    Yes, all the glasses in optical online comes with a guarantee that covers all defects during production. In case of damages, send us the detail with pictures of the defected part to our infinityfzc@gmail.com.

    *Terms & Conditions Apply

    The glasses are available immediately, YES/NO?

    Yes, most of our glasses are available immediately. Availability depend upon stock, usually we keep everything In Stock. Out of Stock products are marked with Red badge on the right side  of the product image.

    To check the availability of the product, you can also contact our warehouse in Dubai, UAE(during office hours only).

    How to get updates about promotions, sales & offers??

    Subscribe to our website OR stay connected on any of our social networking accounts(Facebook, Instagram , Twitter…) to get the updates.

    How can I pay during checkout??

    We accept payments through VISAMaster-card, Paypal & Cash on Delivery(CAD is only available with in Dubai, UAE).

    My credit card information is safe with you, YES/NO??

    Yes, it’s 100% safe as we don’t store, sold, share, rent or lease any credit/debit cards details of the customer to any third parties.

    Is there any mode of payment other than credit card?

    Yes you can pay with your Paypal account or if you are staying within Dubai(UAE) we do accept payment on delivery.

    In case, upon completion with the check-out process if I don't receive any order information then??

    Please, contact to our office immediately.

    Contact us

    How to know the estimated delivery time & cost for shipping ?

    To know the estimated delivery time & cost for shipping, click here.

    How to know any additional taxes on the product?

    All the taxes are displayed during the checkout process.

    How to track shipment of my order?

    When the status of your order changes, each time you will be updated through a text message to your mobile(if you have entered your phone number during checkout).

    A tracking number & the order number(which you will receive after checkout through email) can be used to track the order through our Tracking form.

    Can I place my order to a P.O BOX?

    Unfortunately, no we cannot ship to a P.O BOX.

    Have a question regarding return or a refund?

    Click here to know about our return policies.

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