Home / Sales Conditions

    Sales Conditions

    Your order will be shipped out within 1 working day if the items are available in stock.
    If the items are not available, we will send you an email within 1 working day with the estimated waiting time. Waiting time is approximate and it depends on the availability of our suppliers.


    To the item’s price you have to add the shipping cost to the destination country.


    Duties depend on the Customs of your country. Opticsonline does not add extra to cover customs of your country and it is on the recipient’s charge.

    Opticsonline cannot control or predict these charges and their amount, as Custom policies vary widely from one country to the other. If you need more information about Customs fees, please contact your local Speedex or UPS or the Customs directly.

    Duties are usually collected by the courier upon delivery but they may also be applied later.


    – Cash on delivery (COD, only in U.A.E)

    – Credit Card (Visa and Mastercard)

    – PayPal

    We guarantee that every transaction you make on Opticsonline.ae is 100% safe.

    *Buyers credit card numbers are never recorded by the Opticsonline server and cannot be traced. 


    Please follow the instructions that are described on Return policy page.


    All our products are carefully and safely packaged in order to protect them from impacts and thermal exposure.
    In case of damaged packaging, you may refuse delivery and contact us immediately.
    It is possible to have products sent to an address different from your own, just write it in the order form while placing your order.
    All our packages are assigned to professional couriers that cannot leave unguarded items in front of the door.
    We suggest you to specify an address where the courier will find somebody who can sign for the delivery.

    All our shipments can be tracked after 24/48 hours from the receipt of our e-mail.


    You may check shipping rates and delivery time on this shipping page.


    All OpticsOnline items are original and 100% authentic.
    All the items come in their original case with authenticity certificate and accessories
    All the items are 24 months warranty covered from the date of purchase against production defects.
    OpticsOnline is not responsible for direct or indirect damages occurred to people or things due to the bad performances of the products.
    The acceptance of all terms is made fulfilling the order form & by clicking on the checkbox to accept the terms & conditions.

    Free-shipping within the region of Dubai, UAEBUY-ONE GET-ONE 50% OFF, on limited Contact-lenses